Terms and Conditions

Reservations and Payments

All reservations must be confirmed by advance payment.

Cancellations and Refunds

According to hosting platforms

Check-in e Check-out

Check-in is available from 4pm and check-out must be done by 11am.
Late check-ins or extended check-outs must be arranged in advance and may be subject to additional fees.

Usage Policy

Guests are expected to keep the premises in good condition and report any damage to the property immediately.
Smoking is strictly prohibited inside the accommodations.

Responsibility

Stay Faial is not responsible for any loss or damage to personal property during your stay.
In case of emergency, we are available for assistance by phone (351) 914 464 411.

Privacy

We guarantee respect for your privacy and the protection of your data in accordance with applicable legislation. For more information, see our Privacy Policy.

Changes to Terms

Stay Faial reserves the right to change these Terms and Conditions at any time. Any changes will be communicated in advance.

Early cancellations:

In accordance with the policies of the hosting platforms

Non-attendance:

In case of no-show at the accommodation on the check-in date, the full amount of the reservation will be charged, without the right to a refund.

Changes to the Reservation:

Requests to change your reservation dates are subject to availability and may incur additional fees. To do so, please contact us as far in advance as possible.

Cancellation by Accommodation:

If, for any reason, Stay Faial needs to cancel your reservation, you'll receive a full refund. Whenever possible, we'll help you find alternative accommodations.

Exceptional cases:

In exceptional circumstances, such as medical emergencies or adverse weather conditions, please contact us. We will review your case individually.